I got here throughout this on Mastodon (the BEST social media platform), shared by person Vee, and thought it was actually helpful. I haven’t been capable of finding out for certain the place it’s from, but it surely appears to be from an organization known as HackingHR.
Right here’s what it says:
UNDERSTAND THE SOURCE
Unkind conduct typically stems from the opposite particular person’s struggles or insecurities. This may also help you reply with empathy.
RESPOND WITH EMPATHY
Present understanding and compassion, even if you happen to disagree with the opposite particular person.
MAINTAIN COMPOSURE
Keep calm and don’t to take unkind conduct personally. This lets you reply thoughtfully relatively than react emotionally.
USE POSITIVE LANGUAGE
Keep away from unfavourable phrases and deal with constructive, constructive communication.
TAKE A DEEP BREATH
Earlier than responding, take a second to breathe deeply, which may also help regain composure.
PRACTICE ACTIVE LISTENING
Attempt to perceive the opposite particular person’s viewpoint with out instantly leaping to conclusions.
SET BOUNDARIES
Kindness doesn’t imply tolerating abuse or disrespect. Set clear boundaries when obligatory.
SEEK COMMON GROUND
Discover areas of settlement or shared pursuits as a basis for constructive interplay.
OFFER HELP
Generally, unkind conduct is a cry for assist. Serving to could be a highly effective response.
DO NOT RETALIATE
Keep away from the temptation to reply in sort. Retaliation solely perpetuates the cycle of unkindness.
PRACTICE FORGIVENESS
Holding onto anger or resentment harms you greater than it impacts the opposite particular person. Forgiveness may be liberating.
REFLECT AND LEARN
After the interplay, replicate on what occurred and take into account methods to enhance future responses.
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